Shipping & Returns

Shipping

We offer a flat $9.50 standard economy shipping fee for most items and orders shipped in the contiguous U.S. For orders excluding Sparkling Botanicals and Concentrates, enjoy free standard shipping over $60, or expedited 2-day and 3-day shipping options, for additional rates.

Orders are shipped Monday through Friday, and once an order has been placed there is a 1-3 business day processing time. During high volume sale periods processing times can be 3-5 business days. Local Milwaukee HQ pick up is not available at this time.

Please refer to FedEx for carrier delays.

International Shipping

At this time, we are unfortunately unable to ship orders internationally with the exception of Canada. Please refer back to this page for any updates on this possibility in the future. We apologize for any inconvenience and appreciate your understanding.  

Orders shipped to Canada are exempt from flat rate and free shipping offers and may be subject to additional customs fees.

Returns, Exchanges & Guarantee

Rishi Tea & Botanicals is dedicated to sourcing only the highest quality products and your experience is important to us. We stand behind our products and quality controls. If you are not satisfied with our products or you feel the quality of our products you purchased from us or one of our authorized sellers in the United States is less than expected, please contact our customer service within 45 days of your date of purchase.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, our Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites/third-party marketplace storefronts.  The Guarantee is also limited to original, end-user purchasers in the United States.

We reserve the right to evaluate situations on a case-by-case basis. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, or provide other information to assist us in processing your request. We reserve the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in our discretion in cases of suspected fraud or where we conclude that the purchaser has abused the Guarantee. We may amend or terminate the Guarantee at any time without notice.  

If you purchased your tea from a third-party retailer, we kindly ask you to first contact the retailer from which you purchased the items to inquire about its return policy.

If you have any questions regarding whether a seller is an authorized seller of our products, please contact our customer service.

Updated: January 27, 2025